We are looking for a Quality Assurance Specialist to join our telesales team. The ideal candidate will be responsible for monitoring and evaluating our telesales team's calls and managing data from various CRMs. This role is crucial for ensuring the quality of client interactions and driving the success of our telesales campaigns through detailed analysis and feedback.
The responsibilities of the role will include but are not limited to:
Desired Skills and Qualifications:
- Proven experience in a quality assurance role, preferably in a telesales or call center environment.
- Strong analytical skills with the ability to interpret and manage large sets of data.
- Excellent listening and communication skills.
- Familiarity with CRM systems and telecommunication tools.
- Detail-oriented with a strong commitment to quality.
-Quarterly Revenue-Based Bonus
-Annual Equipment Stipend
-Annual Cost of Living Increases
-PTO, Paid Holidays